Poor Design

Petty Million Dollar Lawsuits

Right now there’s a nasty defect in ebay’s system.  When you look at an item’s listing, you are shown the item’s price and how much it will cost to ship.  If you agree to buy the item, ebay policy says you are then obligated to pay for it.

That’s where the problem arises.

You see, when you’re set to pay for it, the price goes up!  Yes, that’s right:

1.) You agree to buy the item at a certain price.

2.) ebay policy says you are now obligated to pay for the item.

3.) Woops, the price goes up!  Sorry, but please enter your credit card number!

Item A: The listing price.
Item A: The listing price.

Item A: The price after you agree to buy.
Item A: The price after you agree to buy.

In my estimation, based on various heuristics, this looks like a slam dunk for any law firm.   In this case, if a law firm filed a class action lawsuit against ebay, it would literally be the same thing as ebay writing that law firm a check for seven or eight figures.  ebay’s clearly guilty, they might be looking to cover this up as we speak, and they’ll surely want to settle the lawsuit.  The number of affected customers is probably high.  And most probably don’t even realize they’ve been overcharged, or, depending on your point of view, been a victim of a breach of contract.

The few times I’ve noticed it, this defect is not a result of the user choosing a different shipping option.  It sometimes exists when there is just one shipping option.  It can be for a few cents, or as much as $10.

Item B: The listing price.
Item B: The listing price.

Item B: The price after you agree to buy.
Item B: The price after you agree to buy.