Poor Design

Petty Million Dollar Lawsuits

Right now there’s a nasty defect in ebay’s system.  When you look at an item’s listing, you are shown the item’s price and how much it will cost to ship.  If you agree to buy the item, ebay policy says you are then obligated to pay for it.

That’s where the problem arises.

You see, when you’re set to pay for it, the price goes up!  Yes, that’s right:

1.) You agree to buy the item at a certain price.

2.) ebay policy says you are now obligated to pay for the item.

3.) Woops, the price goes up!  Sorry, but please enter your credit card number!

Item A: The listing price.
Item A: The listing price.

Item A: The price after you agree to buy.
Item A: The price after you agree to buy.

In my estimation, based on various heuristics, this looks like a slam dunk for any law firm.   In this case, if a law firm filed a class action lawsuit against ebay, it would literally be the same thing as ebay writing that law firm a check for seven or eight figures.  ebay’s clearly guilty, they might be looking to cover this up as we speak, and they’ll surely want to settle the lawsuit.  The number of affected customers is probably high.  And most probably don’t even realize they’ve been overcharged, or, depending on your point of view, been a victim of a breach of contract.

The few times I’ve noticed it, this defect is not a result of the user choosing a different shipping option.  It sometimes exists when there is just one shipping option.  It can be for a few cents, or as much as $10.

Item B: The listing price.
Item B: The listing price.

Item B: The price after you agree to buy.
Item B: The price after you agree to buy.

Vintage Quotes

Map of countries by percentage of population living in poverty. (Redder indicates more poverty.) Map by Peter Lonjers, 2015. en.wikipedia.org/wiki/List_of_countries_by_percentage_of_population_living_in_poverty
Map of countries by percentage of population living in poverty.  (Redder indicates more poverty.)  Map by Peter Lonjers, 2015.  en.wikipedia.org/wiki/List_of_countries_by_percentage_of_population_living_in_poverty

The people die fast when the money is slow.

Variant of a Song Lyric

Homicide rate per 100,000 inhabitants in 2012. (Bluer indicates more homicides.) Map by Nikko2013, 2014. en.wikipedia.org/wiki/List_of_countries_by_intentional_homicide_rate
Homicide rate per 100,000 inhabitants in 2012.  (Bluer indicates more homicides.)  Map by Nikko2013, 2014.  en.wikipedia.org/wiki/List_of_countries_by_intentional_homicide_rate